Your tech support agent may ask you to do this.

If you see the following screen while trying to login to your device please see instructions below:

After you hit CTRL + ALT + DEL to login into your domain computer, you can find your computer name by 

simply doing the following. Where you normally enter your username simply type .\ 

This will list the computer name below the password field.

Note the name of your computer and please email it to or text a picture of this screen to 1-888-366-2213And we will promptly resolve this issue.